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Photovoltaic Technical Support Service

Comprehensive Advice and Support for Photovoltaic Installations

Our commitment

Consulting and Technical Support

At Amara NZero we marked a milestone in the sector by becoming the first distributor of photovoltaic solutions with its own Technical Service in Iberia. 

Our commitment has always been clear: To accompany our clients in every stage of their projects, from initial sizing to configuration and commissioning.

That's why we work to minimize risks, resolve potential problems and streamline processeswith a constant focus on the efficiency and profitability of its facilities.

Tickets resolved

In 2024 we resolved 4.314 tickets of various kinds.

Total calls

The number of calls handled in 2024 was 3.772.

Start-ups

In 2024 we carried out 432 launches.

Customer satisfaction

Our average customer rating exceeds 96.3% of satisfaction.

Resolution time

The average incident resolution time in 2024 was 72h.

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Our services

pre-sale

Pre-sales technical consultation

Do you need advice for your next project? Our technical team It helps you select the ideal equipment and materials for your facilities, from simple solutions to the design of complex systems tailored to your needs.

Access the pre-sale service

dimensioning

Sizing

We optimize your photovoltaic installations. Our technical team calculates the complete photovoltaic system, from consumption analysis to structural calculationalways designing the system with the best components on the market.

Access the sizing service

after-sales

After-sales technical support

We are by your side after the purchase and throughout the entire lifespan of the equipment. We answer questions, handle incidents, process warranties, and perform system setupsWhether remotely or in person, to ensure the optimal performance of your equipment.

Access the after-sales service

C&I Accumulation

C&I Accumulation

We offer a comprehensive service for C&I accumulation projectsfrom design and sizing to installation and after-sales support. We optimize every project with expert assistance and manufacturer support to guarantee maximum efficiency.

Access the C&I Accumulation service

formations

Private training

Strengthen the capabilities of your technical and sales team with our personalized private training. We design customized online sessions to your needs to improve the efficiency and effectiveness of the teams on a daily basis.

Access the training service

The opinion of those who choose us

Andrés Lareu Lorenzo 

Everything perfect. Clarifications and explanations given in a clear and concise manner. Very professional service and excellent treatment.

Raúl Brezo Martín 

Thank you so much for your help, as always! The invaluable technical support you always provide is crucial for us, and that makes the differencewhich makes us choose you as our Distributor over any other. 

Sergio Reinaldo Baigorri 

I would like to thank Rubén and Jorge, from the Amara - Lacecal technical team, for their outstanding collaboration. Their professionalism and problem-solving skills were crucial in a scenario that required coordination between two different manufacturers. I also appreciate the quick intervention of the Lacecal team.

Arturo Suarez-Barcena Cerezo 

Everything was great and fast!

Roberto de Frutos Anton 

Excellent service, they knew how to make the necessary adjustments to the ITR equipment and configure it correctly with the inverters, a 10 out of 10.